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Entries Tagged 'Customer Service'

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AImazon Hell

By Dennis E. Powell | Sep 09, 2026 at 11:16 PM

People I know who have Wen-brand home generators seem to like them, which is part of the reason I decided to purchase one. The rest of the reason is that it had the features I sought at a price I was willing to pay.

Unsubscribe, If You Can

By Dennis E. Powell | Aug 05, 2026 at 8:02 PM

It had been a while since I purchased access to Fox Trump Channel. Given how flagrantly the president has been displaying what in any other context would be criminal insanity, I was hankering to learn how far he would go before the sycophantic channel would notice. (Very far, as it turns out, but that’s not what we’re here to consider today.)

Beyond the Verizon

By Dennis E. Powell | Mar 11, 2026 at 7:05 PM

It was among the most welcome phone calls I’ve ever made. The call was to Frontier or Verizon or whatever it is they currently call themselves. I was calling to tell them that after 21 years, one month, and five days I was done with what in my estimation is the worst phone company ever.

A Justified Target for an Angry President

By Dennis E. Powell | Mar 19, 2025 at 1:55 PM

If the president of the United States could pry himself away from betraying the country’s friends for a while, I have a project that could actually do the country some good, bring in some cash, give citizens a reason to be happy with him, and let him give useful flight to his rage.

Ask Around

By Dennis E. Powell | Feb 05, 2025 at 9:03 PM

It is coincidence, not design, that makes my small contributions so far this year into what seem like an endless reminiscence. Even so, I am forced by circumstance to write about water heaters then and now.

Third-World Internet from Frontier Communications

By Dennis E. Powell | Nov 14, 2024 at 2:19 AM

The internet and phone went out Halloween night. There was a light rain, and with Frontier Communications that’s all it takes. The rain doesn’t need to be local. As long as it is raining, or someone sneezes, anywhere in the world, Frontier Communications internet and phone service is likely to fail.

The Case of the Missing Wordle

By Timothy R. Butler | Mar 20, 2024 at 9:02 PM

Disaster struck a few weeks back. After 291 days straight, my Wordle victory streak crashed and burned. I should say, the computer thought it ended. I got another day’s word correct, but my account was marked as if I’d missed it. Talk about a genuine crisis.

T-Mobile's Hard Work to Lose a Customer

By Timothy R. Butler | Aug 09, 2023 at 12:17 PM

T-Mobile managed to do what a massive rebrand and years of advertising couldn’t do. They’ve managed to make the thought of dealing with my cable company, Spectrum, seem appealing.

A Case Against Monopolies

By Dennis E. Powell | Aug 02, 2023 at 10:06 PM

It is my fervent hope that Our Lord’s admonition to love our enemies does not apply to corporations. If it does, I’m sunk. There are things I hate as much as I hate the entity that calls itself Frontier Communications, but there is nothing that I despise more. I suspect that the company is corrupt; I know it is incompetent.

How to (Not) Save 24 Hours with Cell Phone Customer Service

By Timothy R. Butler | Apr 19, 2023 at 8:12 PM

I sometimes wonder how we get anything done at all. Usually, I wonder that while sitting on hold with customer service. I especially find myself wondering that when said customer service has to do with cellular service. I was wondering that today.

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